July 14, 2019

$1.1 million saved in household goods shipping costs using Sterling Xpress


A financial technology company based in San Francisco, California, moves between 100 to 150 domestic employees each year. In 2016, the organisation switched from a lump sum programme to a full-service move programme to enhance the employee experience.

In 2018, tax law changes, unexpected rate increases and inconsistent service led the organization to look for alternatives to their program.

The company began using Sterling Lexicon’s small shipment solution, Sterling Xpress. The program, which combines the convenience of full-service moving with containerized shipping, has saved the company more than $1 million in household goods and gross-up fees within one year.

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Program Highlights

  • Reduced claims to zero resulting in less noise for HR professionals and company cost savings.
  • Reduced delivery windows and guaranteed pick-up and delivery times enhanced the move experience for transferees and increased productivity.
  • Saved company an average of $9,000 per move.


Prior to partnering with Sterling Lexicon, the company experienced two to three-week delivery windows, making it difficult to plan transitioning from temporary housing to permanent. Now, household goods are shipped directly to the destination making planning simple and saving the company in per-diem costs.

The company’s relocation and tax manager said since his organization switched to Sterling Xpress, he has experienced zero employee complaints, escalations, or exception requests, and employees are in their destinations faster, which means they can quickly be productive in their new roles.

The financial technology company was 25% under budget for relocations despite increased relocation management costs, and realized an average cost savings of $9,000 per move. This doesn’t include savings attributed to the time, energy and productivity of employees who were able to focus on their roles and be in their destination faster.

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Leah Johnson and Stuart Jackson

Leah Johnson and Stuart Jackson

Leah Johnson is Sterling Lexicon’s Director, Client Solutions, and has worked in the global mobility industry for more than 20 years. She has held management positions in business development, operations, account management, and consulting, and had the opportunity to live and work in Tokyo and Hong Kong for six years. She initiated destination services in Hong Kong for a relocation management company and directed global mobility for Goldman Sachs in the APAC region. She graduated from Colgate University, earned an MBA from the University of Alabama in Huntsville, and maintains a Senior Certified Professional (SCP) certification from SHRM.

As Account Director at Sterling Lexicon, Stuart Jackson focuses on working with clients to optimize their global mobility solutions. Stuart has worked in global mobility for 19 years. His broad experience of working with different program sizes across a variety of industry sectors helps to bring success to clients' programs and wider business strategies. If you would like to discuss any of the points raised in this article or learn more about Sterling Lexicon, please do not hesitate to contact Stuart Jackson at stuart.jackson@sterlinglexicon.com.

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