Cumbersome short-term relocations left Banco Sabadell stranded
Banco Sabadell had been with its former relocation provider since 2015. The bank began doing more short-term assignments (STA) and relocations; however, the provider didn’t offer accommodations for STAs.
In 2017, Banco Sabadell’s internal resources relocated assignees to Mexico and had to use hotels for three-month assignments.
After that experience, Banco Sabadell launched an RFP for a global relocation provider with a full range of mobility services. They chose Sterling Lexicon. Not long after implementation began it became clear that Sterling Lexicon’s solutions delivered the services that Banco Sabadell needed: reliable management of short-term relocation services that improved quality of employee assignments and delivered real cost savings.
With substantial knowledge of the local markets, Sterling Lexicon was able to demonstrate its expertise in managing corporate housing bookings
As the partnership grew, Sterling Lexicon signed many short-term assignments with its current global providers. Sterling Lexicon was able to ensure accurate data about what was written in the contracts and lease negotiations. Also, Banco Sabadell was very satisfied with Sterling Lexicon’s excellence in creating a proper timeframe to handle bookings.
By providing vital support to assignees who were relocating abroad, Sterling Lexicon helped them integrate into their new community, assisting with any challenges to reduce the chances of an unhappy household.
Using its full range of services (STA, HHGs and Relocations), Sterling Lexicon improved visibility into its mobility programme, enhanced the assignee experience, refined existing processes and worked closely with them on all international relocations.
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The Sterling Lexicon staff is very helpful at any point. They always listen to us and craft new strategies based on our needs. Their agility to put in place new solutions is an added value which improves our assignees’ experience when relocating abroad.” — Carol Pardo de Andrade, Head of Global Mobility, Banco Sabadell