October 29, 2020
Everyday Heroes: Celebrating Those Who Go Above and Beyond
If you tune into just about any major global news outlet, it’s hard not to feel a little overwhelmed by the current barrage of geopolitical, health and safety, environmental and economic uncertainty. Which is why it’s all the more important to shine a spotlight on those moments that don’t make the headlines but do make a positive difference in people’s lives.
Stories like Fruzsina Hodson’s, Senior Relocation Consultant, with Sterling Lexicon. A passionate relocation specialist who also happens to love animals (especially her own two cats), she wasted no time saying “yes” when a Saturday text came in requesting back-up dog-walking help for a self-quarantined expat.
“Our client’s employee had just transferred from France into London, and her regular dog-walker cancelled at the last minute. I was more than happy to make sure “Leeloo” got the time and attention she needed!” shares Fruzsina. “The dog didn’t know me, of course, so it took some time and gentle convincing to get her to the corner. Once we got going, it was great fun.”
For Fruzsina, the passion for customer service is personal. “I’m originally from Hungary, so I understand what it’s like to come to a new country and have to learn how to navigate everything from the language, to lease negotiations, to everyday purchases. Whatever I can do to take even some of the small worries from expatriates’ plates, I’m very happy to do.”
And Fruzsina is not alone. We also heard from Helio Deandrade and Christian Franz that Patricia Vidaurre Neuhoff, Brian Russell and several members of the global teams sprang into action when an EMEA-based client was repatriating employees from Texas back to China earlier this year. Their first challenge was extending or re-negotiating day-to-day leases or temporary living arrangements on either side of the journey, and working with landlords to reschedule showings for properties that were unexpectedly occupied for longer periods than planned.
Rapidly changing conditions meant re-booking virtual surveys, flights and move dates, and updating all entry and health testing requirements and documents as needed. As travel restrictions and quarantine requirements continued to shift, the team made recommendations to the client on how to best manage flights that were scheduled, postponed, and cancelled – ultimately suggesting they arrange for a charter flight.
We talked a lot about the need for businesses to be agile well before the events of 2020 took hold – now mobility teams are certainly putting that skill into action in entirely new ways.
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Kristin is Sterling Lexicon's Senior Manager, Content and Campaign Strategy, where she brings more than 25 years of experience in global workforce mobility, marketing, editorial planning and communications to her role. Before joining Sterling Lexicon, she worked for many years at Worldwide ERC® in collaboration with cross-departmental teams and industry stakeholders to develop in-person and virtual event program, website article and print publication content, including Mobility magazine. Contact Kristin at email@example.com.